Shipping policy

At eMacro, we strive to provide high-quality pharmaceutical
products to our customers.

We understand that circumstances may arise where a refund or return is necessary, and we are committed to addressing such situations promptly and fairly. Please familiarize yourself with our refund and return policy outlined below:

RETURNS ELIGIBILITY: 

  1. Defective or Damaged Products: If you receive a product from eMacro that is defective or damaged, we will gladly accept its return.

Please notify us within the same day of receiving the product, providing details of the issue.

  1. Incorrect Product Delivery: In the event that you receive an incorrect product from eMacro, we apologize for the inconvenience caused.

Please contact us within the same day of receiving the product, and we will assist you in arranging its return.

RETURN CONDITIONS:
a. Unused and Unopened Products: To be eligible for a return, the product must be unused, unopened, and in its original packaging. Please ensure that the product is in the same condition as when you received
it.b. Proof of Purchase: A valid invoice or proof of purchase is required for all returns. Please retain your invoice as proof of purchase.

RETURN PROCESS

  1. Contact Customer Service: To initiate a return, please contact our customer service team on Social pages (Facebook/Instagram) within the designated timeframe for your specific return eligibility.
  2. Return Authorization: Our customer service representative will guide you through the return authorization process, providing instructions on how to return the product. Do not return any items without receiving return authorization.
  3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to a eMacro error (e.g., defective product, incorrect delivery). We recommend using a trackable shipping method to
    ensure safe and timely delivery.

    REFUND PROCESS:

  4. Product Verification: Once the returned product is received and inspected, we will verify its eligibility for a refund. This process may include assessing the condition of the product and confirming compliance with the return conditions mentioned above.
  5. Refund Calculation: If the return is approved, a refund will be issued for the product's purchase price, minus any applicable shipping fees or restocking charges.
  6. Refund Method: The refund will be processed using the same method of payment used for the original purchase. Please allow 7 business days for the refund to be reflected in your account.




NON-RETURNABLE ITEMS

  1. Due to the nature of pharmaceutical products, once a product has been opened or used, it cannot be returned for safety and hygiene reasons. Please ensure that you carefully review your purchase before opening any eMacro products.



CONTACT US

For any inquiries or assistance regarding our refund and
return policy, please reach out to our customer service team through the
following channels:

Customer Service on social media pages  facebook & 

Please note that this refund and return policy applies
solely to eMacro products and does not cover any third-party
products or purchases.

We appreciate your trust in eMacro, and we are dedicated to ensuring your satisfaction with our products.